Keyworker Staff Supply - Complaints Process
1

Raise Your Concern

Contact us by phone, email, letter, or in person. You can speak to any staff member or contact Pastor Admire Mukondwa directly.

2

We Listen & Acknowledge

We'll acknowledge your complaint within 5 working days and begin our investigation immediately.

3

Investigation

We thoroughly investigate all complaints within 14 days, gathering all relevant information and perspectives.

4

Resolution

You'll receive a full written response within 28 days explaining our findings and any actions we're taking.

5

Follow-Up

We learn from every complaint and make improvements. If you're not satisfied, we'll help you escalate to external bodies.

6

Continuous Improvement

All complaints are reviewed every 6 months to identify patterns and improve our services.

Our Response Timeline

24hrs
Confirmation
of Receipt
5
Days
First Update
14
Days
Progress Update
28
Days
Full Complete Investigation

Contact Us

0330 133 0626 (24/7)
admire@keyworkerstaffsupply.co.uk
17A Westgate, Bradford BD1 2QL

Your Rights

✓ Complain without fear - it won't affect your care
✓ Have someone help you make your complaint
✓ Bring a friend or advocate to meetings
✓ Receive information in your preferred format
✓ Request translation or interpretation services
✓ Escalate to external bodies if not satisfied

External Support

Bradford Council

Tel: 01274 436820
Email: complaints.officer@bradford.gov.uk

Care Quality Commission

Tel: 03000 616161
Web: www.cqc.org.uk

Local Government Ombudsman

Tel: 0300 061 0614
Web: www.lgo.org.uk